z66bet Privacy Policy

1 Who We Are

z66bet is an online casino and sports betting platform serving players across Bangladesh. We operate the website available at z66bet.bet and are the data controller responsible for the personal information you provide when using our services. For any privacy-related enquiries, you may contact our support team directly at [email protected].

This Policy applies to all personal data processed in connection with your use of the z66bet platform, including data collected through account registration, deposits, gameplay, customer support interactions, and any communications we send you.

2 Information We Collect

When you register and use the z66bet platform, we collect and process the following categories of personal information:

• Identity Data: Full legal name, date of birth, gender, and copies of identity documents (such as a national ID card or passport) provided during Know Your Customer (KYC) verification.
• Contact Data: Email address, mobile phone number, and residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
• Financial Data: Payment method details (bKash wallet number, Nagad wallet number, Rocket account, Upay account, or bank account details). We do not store full card numbers or mobile banking PINs; transactions are processed through secure payment gateways.
• Transaction Data: Records of deposits, withdrawals, bonus claims, wagers placed, and game results associated with your account.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and pages visited on the platform.
• Usage Data: Session duration, game preferences, click patterns, and interaction logs collected to improve platform functionality and your experience.
• Communications Data: Records of any correspondence between you and our customer support team, including live chat transcripts and email exchanges.
• Marketing Preferences: Your opt-in or opt-out status for promotional communications and your stated preferences for game categories or sports.

We collect this information directly from you when you register, make a transaction, contact support, or interact with the platform. Some technical data is collected automatically via cookies and similar tracking technologies (see Section 7).

3 How We Use Your Information

z66bet processes your personal data only for the purposes described below. For each purpose, we rely on a specific lawful basis under applicable data protection principles:

• Account Administration: To create and manage your player account, verify your identity, and process your deposits and withdrawals. Lawful basis: contractual necessity.
• Regulatory Compliance: To fulfil our anti-money laundering (AML), counter-terrorism financing (CTF), and Know Your Customer (KYC) obligations. Lawful basis: legal obligation.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised access, and other security threats. Lawful basis: legitimate interests.
• Service Improvement: To analyse platform usage, fix technical issues, and improve the user experience for all players. Lawful basis: legitimate interests.
• Responsible Gaming: To monitor gameplay patterns and flag potential problem gambling behaviour, applying protective measures where appropriate. Lawful basis: legitimate interests and legal obligation.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. Lawful basis: consent. You may withdraw this consent at any time.
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance. Lawful basis: contractual necessity.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first informing you and, where required, obtaining your consent.

4 Sharing Your Information

z66bet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your information with trusted third parties in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners receive the minimum data necessary to process your transactions securely.
• Game Software Providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe may receive anonymised session identifiers to facilitate gameplay and calculate game outcomes.
• Identity Verification Services: Third-party KYC providers may process your identity documents on our behalf to fulfil regulatory verification requirements.
• IT and Hosting Providers: Cloud infrastructure and server hosting partners that store platform data on our behalf, subject to strict data processing agreements.
• Legal and Regulatory Authorities: Where required by law, court order, or regulatory request, we may disclose your data to the relevant authority. We will inform you of any such disclosure unless legally prohibited from doing so.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity. You will be notified before your data is transferred and becomes subject to a different privacy policy.

All third-party service providers engaged by z66bet are contractually required to process your data only on our instructions and to maintain appropriate security measures. We do not permit them to use your data for their own independent purposes.

5 Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or accounting obligations. Our standard retention periods are as follows:

• Active account data: Retained for the duration of your account plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC and identity documents: Retained for a minimum of five (5) years following the conclusion of the business relationship.
• Customer support communications: Retained for three (3) years from the date of the interaction, or longer if the communication relates to an unresolved complaint or legal matter.
• Marketing consent records: Retained for the duration of your consent plus three (3) years to demonstrate compliance.
• Technical and usage logs: Retained for up to twelve (12) months from collection, unless needed for ongoing fraud investigations.

Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

6 Data Security

z66bet implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our platform servers.
• Encryption of sensitive data fields at rest, including financial information and identity document copies.
• Strict role-based access controls ensuring that only authorised personnel can access personally identifiable information, and only to the extent necessary for their specific role.
• Regular internal and external security audits and penetration testing of platform infrastructure.
• Multi-factor authentication requirements for administrative system access.
• Automated intrusion detection and real-time alerting for suspicious access patterns.

While we apply industry-standard safeguards, no data transmission over the internet or electronic storage system is entirely without risk. In the unlikely event of a data breach that poses a significant risk to your rights, we will notify affected players as promptly as practicable in accordance with applicable notification requirements.

You also play an important role in keeping your data secure. Please use a strong, unique password for your z66bet account, do not share your credentials with anyone, and log out after each session — especially on shared or public devices. If you suspect unauthorised activity on your account, contact our support team immediately at [email protected].

7 Cookies and Tracking Technologies

z66bet uses cookies and similar technologies (such as pixel tags and local storage) on our platform. Cookies are small text files placed on your device that help us recognise you, remember your preferences, and understand how you use our platform. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session management cookies that keep you logged in during your visit. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and last-used payment method, to personalise your experience.
• Analytics Cookies: Help us understand how players navigate the platform — which pages are visited most, where users drop off, and how long sessions last. This data is used in aggregate form to improve platform design and performance.
• Marketing Cookies: Used only with your explicit consent to track the effectiveness of promotional campaigns and ensure that any advertisements you see are relevant to your interests.

You may manage your cookie preferences at any time through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the z66bet platform — for example, session cookies are required to stay logged in. Instructions for managing cookies are available in the help documentation of your browser.

8 Your Privacy Rights

As a user of the z66bet platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and at no charge for standard requests.

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or update it.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that may require us to retain certain records.
• Right to Restrict Processing: In certain circumstances, you may ask us to limit how we use your data while a dispute or concern is being resolved.
• Right to Data Portability: Where technically feasible, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time by contacting support or using the unsubscribe option in any marketing communication.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Please note that some of these rights are subject to limitations. For example, we cannot delete data that we are legally required to retain, and data portability may not apply in all circumstances. We will explain any such limitations clearly when responding to your request.

9 Children and Minors

The z66bet platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will immediately close the account and delete all associated data.

If you believe that a minor may have registered on our platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action. Parents and guardians are encouraged to use parental control tools and content filtering software to prevent minors from accessing online gambling platforms.

10 Third-Party Links and Services

The z66bet platform may, from time to time, reference or integrate with third-party services such as payment gateways (bKash, Nagad, Rocket, Upay) or game software providers. Once you leave the z66bet platform or interact directly with a third-party service, this Privacy Policy no longer applies. We recommend that you review the privacy policies of any third-party services you use in connection with your z66bet account, as we are not responsible for their data practices.

11 Changes to This Privacy Policy

z66bet reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is always displayed at the top of this page. For changes that materially affect your privacy rights or the way we process your data, we will notify registered players via the email address on file or through a prominent notice displayed on the platform prior to the changes taking effect.

Your continued use of the z66bet platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with the changes, you should cease using the platform and may request account closure by contacting our support team.

12 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way z66bet handles your personal data, please reach out to our dedicated support team. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 14 calendar days of receipt.

Contact email (plain text — not a link): [email protected]

Our support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid, Pohela Boishakh, Victory Day (16 December), and Independence Day (26 March).